TUESDAY, July 20 (HealthDay News) -- Sure, that new gizmo you
just bought
looks simple enough, but a new study suggests that consumers
frequently overestimate their ability to use a new product -- and
then may quickly give up on mastering its use at all.
As reported online in the
Journal of Consumer Research, a team at Brigham Young University and elsewhere had people perform a number of tasks that were new to them. Participants were first verbally taught how to do something, such as tracing a line with the aid of a mirror, typing on a strangely laid-out keyboard, or folding t-shirts in a novel manner.
Before actually performing the tasks the participants were asked
to indicate how well they thought they would do. Following a short
amount of actual practice, all were asked once again to predict
their performance.
The authors found that while people's pre-performance opinions
as to how adept they might be were overly optimistic, their
post-performance opinions made a quick about-face. After trying the
task, participants tended to become negative about both their long-
and short-term prospects at mastering the task, with many being
pessimistic that they would ever improve.
However, after a lengthier amount of practice -- equal to about
20 minutes of attempts -- opinions did start to trend back in a
more positive vein, with participants feeling they could ultimately
complete the task and becoming more accurate in predicting their
skill levels.
"Much of parenting is about teaching children that persistence pays off -- that tasks which initially seem difficult become easier with practice," the team wrote. "The results of these studies suggest that, despite whatever lessons our parents might have sought to teach us, most of us have not fully learned the lesson."
The researchers, including George Loewenstein, a professor of
economics and psychology at Carnegie Mellon University, Darron
Billeter, assistant professor of marketing business management at
Brigham Young University, and Ajay Kalra, professor of marketing at
Rice University, noted that prior research has suggested that
consumers actually grow more attached to products the more they
make use of them.
More information
People have different learning styles, according to experts at
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University of South Dakota.