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Pre-Operative Surgical Guide: Patient Relations
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Your comfort and quality of care are our highest priority.
Patient Representatives from the Patient Relations Department are available to help you and your family with any questions, concerns or problems you or your family may have during your hospital stay.
The Patient Relations Department also offers the Hospitality Services Program available weekdays between 9:00 a.m. – 4:00 p.m. and weekends between 9:00 a.m. – 11:00 a.m. To make a request call extension 5–1489.
Available services include:
- Obtaining Newspapers
- Auxiliary Shop Services
- Beauty/Barber Shop Services
- Free VCR/Movie Rentals
- Free Audio Cassette Player Rentals
- Art Supply Materials
A Patient Representative can be reached at (860) 545-1400 weekdays between 8:30 a.m. and 5:00 p.m. On weekends and holidays a Nursing Coordinator will be available to assist you. Your nurse will contact the nurse coordinator for you.
Donating Your Own Blood
If you are concerned about needing blood during your surgery and are interested in donating your own blood before surgery, discuss this with your physician.
You may donate your own blood (autologous) before elective or planned surgery. Your physician can help to make these arrangements at the Donor Center. An order written by your physician is needed to donate your blood.
For more information, please call the IV Donor Center at (860) 545-2484 on Monday, Wednesday, or Thursday, between 7:45 a.m. and 3:30 p.m.
Integrative Therapies
Women’s Health Services at Hartford Hospital offers several options to help you before and after surgery.
- Prepare for Surgery, Heal Faster™ Cassette Tape
Learn 5 steps that will help you prepare physically and emotionally for surgery and recovery. (more)
- Relaxation, Guided Imagery and Music Tapes
Tapes are available during your hospitalization. You should bring your own tape player to the hospital if you have one. Research has shown that the mind and body are connected. Thinking about pleasant images, having relaxing thoughts and listening to music can create the “relaxation-response” that decreases stress, lessens pain and helps you heal faster. (more)
- Reiki Healing Touch
A gentle hands-on relaxation technique is available during your hospitalization upon request. (more)
- Massage Therapy Services
Massage Therapy can help keep your body toned, stress free, healthy and strong. (more)
To schedule any of the above services, please call (860) 545-4444.
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